Frequently Asked Questions
How do I pay for my items: You can pay with any major credit or debit card or active PayPal account through our PayPal shopping cart. When you're ready to check out, click the "Buy Now" button and you'll be redirected to our PayPal checkout.
Placing an Order: To place an order on our website, please use our secure on-line shopping basket and enter your credit card information. Questions regarding any of our products and services? Send Us a Message
How do you ship: We ship through the most convenient way possible. Most orders are shipped UPS ; some small orders may be shipped through USPS priority mail.
Delivery Time: Most orders ship within 2-3 business days from when the order was placed. If there is a delayed shipment you will be notified via e-mail.
When should I expect my package: Most orders are filled as soon as they arrive and are shipped out next day however: *If paying by E-check, PayPal usually takes a week to process these, you will receive E-mail when the funds have cleared, and then we'll send out your order. * Larger orders (multiple items) make take a little longer because of the size they will be shipped out by the next weekend shipping date * If you have special needs, rush shipments, gift packages, etc. please let us know, we can ship out same day if needed.
Methods of Payment: We are accepting all major credit cards, e-checks, debit cards and PayPal. We can also accept cashier’s checks and personal checks. In the event you use a personal check or cashier’s check. If you'd like to pay with either a check or money order, please call 1-609-211-9658 All orders by check or money order will be sent upon receipt of payment.
What is your Warranty: We warranty our K9 Agility products for replacement of any part that breaks during normal usage for the first 30 days after the purchase date. This does not include parts that are broken from misuse or mishandling. If any part breaks during normal usage, email us with the problem. We will send you instructions on returning the part. We will check the part for the cause of the failure and send you a replacement. Replacement parts are available after the 90-day period for a nominal fee. Contact us with your replacement needs.
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